Troubleshooters Available recognise its moral and legal responsibility to endeavour to provide a safe and healthy work environment for its contractors on clients construction sites. This commitment may also extend to ensure that our clients’ operations do not place the local community at risk of injury or illness.

Our management responsibilities will include:

  • Ensuring that our clients provide and maintain a safe and healthy work environment so far as is practicable.
  • Ensuring that all Occupational Health and Safety policies and procedures are implemented in our in-house Occupational Health and Safety induction.
  • Construction Induction Card - Actively promoting and being involved in these policies and procedures.
  • Regular site visits to ensure that our contractors are working in a safe environment conducted by Site Safety Audits Victoria Pty Ltd.
  • Our contractors informing Troubleshooters Available of unsafe work sites and practices.
  • On notification of our contractors informing Troubleshooters Available of unsafe work sites, a representative from our office will visit the site to ascertain and rectify the issue.



Troubleshooters Available is a licensed Odco Contracting® agency. Contractors working through Troubleshooters Available are fully covered by WorkCover in the event of an injury occurring on site.

Section 138 of the Victorian Accident Compensation Act provides for the recovery of compensation from other parties bearing liability when a significant injury occurs. In this case, the other party would be our clients. Thus the Victorian WorkCover Authority can issue recovery proceedings against third parties where an injury has resulted due to negligence in the workplace. We are unable to prevent any such matters being proceeded with. The degree of negligence, hence liability, is predominantly determined by the facts available, particularly whether the end user could have known if the contractor may be exposed to injury and what remedial actions were undertaken.

Ensuring safe working environments for all workers requires identification, assessment and management of risks relating to physical and non-physical aspects of work.



A significant issue relating to Occupational Health and Safety is Sun Safety on building sites.

Construction industry companies will be required to have a sun protection policy in place. Construction workers maybe exposed to five times the maximum recommended exposure limits for UV radiation.

Troubleshooters Available strongly recommends that all construction site managers and foreman are aware of all the risks associated with UV radiation. Some recommendations are as follows:

  • Ensure that maximum strength sun screen is readily available.
  • Doing outdoor tasks in the morning or late afternoon.
  • Minimising outdoor work.
  • Sharing outdoor tasks to minimise individual exposure.
  • Doing more jobs undercover.
  • Providing natural or artificial shade.
  • Encourage construction workers to wear long sleeve shirts, long pants, broad brim hats and suitable eye protection.



  • Discrimination occurs when an individual or group is treated less favourably than others on the grounds of race, colour, sex, age, disability, religion or a number of other characteristics outlined in the anti-discrimination or human rights legislation.
  • Federal, state and territory laws govern equal opportunity and discrimination in the workplace.
  • The definition of Workplace bullyingutilised by WorkSafe Victoria under the Occupational Health and Safety Act is - workplace bullying is repeated, unreasonable behaviour directed toward an employee, or group of employees, that creates a risk to health and safety. However it is noted that across differing workplace bullying definitions, there remain four key elements: workplace bullying is a workplace conflict; it is enduring and repeated in nature; it is inappropriate and possibly aggressive; and it results in a level of (physical and/or psychological) distress.
  • As an independent contractor you have the right to a workplace free from discrimination, harassment and bullying. A hirer cannot refuse to hire you or change the terms of your contract on the basis of any characteristic considered discriminatory under national, state and territory legislation. Similarly you should not be subjected to discrimination or harassment during the course of your contract. If you feel that you have been a victim of discrimination, harassment or bullying, there are a number of steps you can take. We ask that you contact the agency and we will act on your behalf with the client to ensure that action is taken to eradicate the unlawful behaviour. If you believe that the issue is not adequately addressed you can contact your relevant anti-discrimination agency or the Australian Human Rights Commission.



Troubleshooters Available construction personnel are expected to arrive at their worksite at the prearranged time and in a physical and mental state that is not in any way, shape or form impaired by alcohol or drugs.

  • Consuming alcohol or using illegal drugs, or being under the influence of alcohol or illegal drugs while working at any workplace is strictly prohibited.
  • This rule must be strictly adhered to. You will be asked to leave the workplace immediately If you do not comply.
  • You will be held personally liable for any injuries or problems caused while you are under the influence of alcohol or illegal drugs.
  • Many workplaces have a ‘zero tolerance’ to alcohol and/or drugs, particularly where machinery and vehicles are involved.
  • If you are aware of any such problem at the workplace, you should advise the manager and the agency accordingly. We will take appropriate steps to isolate the problem and remove risks to your safety.



As previously mentioned the importance of safety cannot be overestimated and all duty and care must be taken to safeguard against accidents and/or injury. In the event of an injury or illness as a result of your engagement by the agency, even if you do not intend to make a workcover claim, you must inform the appropriate site representative (onsite OH&S representative or foreman) and call the agency as soon as practicable.

The information we require for our initial report should include:

  • Contractor’s Name
  • Date & time of the incident
  • Description of the incident and nature of the injury
  • Client’s name and site address
  • Witness and OH&S representative’s name(s)

The agency will send out more detailed forms that will be required to be completed and returned to the office. Most accidents are avoidable. However, if they do occur our own claims manager, in conjunction with our insurer, will deal with them and any related issues.

A copy of the Troubleshooters Available Occupational Rehabilitation Policy along with a copy of the Victorian Government OH&S Act 2004 is available in the induction room for your perusal. We strongly encourage you to take the time to understand these documents. If you have any difficulties with reading or understanding English ensure that you ask someone to explain the policy to you.

The agency is committed to providing a safe and healthy environment for all contractors. In the event of a work related injury or illness, the agency will ensure that the necessary assistance is available for the contractor to return to work as soon as possible in accordance with medical advice. This will be achieved through the agency’s Return to Work Policy which is also available in the induction room for your perusal.